Your Privacy Is Our Responsibility

During the registration and service process on the 123bd platform, we may collect the following types of information:

1.1 Personal Identification Information

• Full name and date of birth (for age verification)
• Valid email address
• Mobile phone number
• Payment method details (bKash, Nagad, Rocket, Upay or bank account details)
• National ID card or passport number (where identity verification is required)

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time and duration of site visits
• Pages visited and links clicked
• Information collected through cookies and similar tracking technologies

1.3 Transaction Information

• Deposit and withdrawal history
• Gaming activity records
• Bonus and promotion usage history

123bd uses your collected information only for the following legitimate purposes:

2.1 Account Management and Service Delivery

We use your information to create and manage your account, process transactions, and ensure the right service is delivered based on your requests. This information is essential for verifying transactions made through bKash, Nagad, Rocket, Upay or bank transfer.

2.2 Security and Fraud Prevention

We analyze information to keep your account and funds secure and to detect unauthorized access or fraudulent activity. This information is also used for age verification (confirming 21+) and implementing responsible gaming policies.

2.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve your complaints and questions. Communications you send to [email protected] are also retained as part of this information record.

2.4 Service Improvement

We analyze aggregate (non-personal) data to improve user experience, design new features, and enhance the functionality of the 123bd platform.

2.5 Meeting Legal Obligations

We comply with legal obligations when storing and disclosing information in accordance with applicable laws, regulations, or directions from regulatory authorities.

123bd does not sell your personal information to third parties. However, information may be shared in the following limited and specific circumstances:

3.1 Service Provider Partners

Only the information necessary for service operations is shared with payment processors (bKash, Nagad, Rocket, Upay and banking partners), technology service providers, and analytics providers. These partners are contractually bound to uphold the same privacy standards.

3.2 Legal Requirements

It may be necessary to disclose information to law enforcement agencies in response to court orders, government directives, or legal investigations. Such disclosures are always made in compliance with applicable law.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Users will be notified in advance in such cases, and the terms of this policy will continue to apply.

The 123bd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help our site remember your preferences and function effectively.

4.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site, such as maintaining login sessions.
• Functional cookies: Used to remember your language preferences and settings.
• Analytics cookies: Used to understand site usage patterns — this information is aggregate and not personally identifiable.

4.2 Cookie Controls

You have the option to accept, reject, or delete cookies through your browser settings. However, disabling essential cookies may cause some site features to not work properly.

123bd has implemented both technical and administrative security measures to keep your information safe:

• SSL/TLS Encryption: All data transmission on the site is protected by industry-standard SSL encryption.
• Access Controls: Only authorized staff are granted access to personal information on a need-to-know basis.
• Regular Security Reviews: Our security infrastructure is regularly reviewed and updated.
• Data Minimization: Only the information necessary for providing the service is collected.
• Staff Training: All our staff are trained on privacy and data protection.

That said, data transmission over the internet or electronic storage is not completely secure. We make every effort, but no method can guarantee 100% security. If you notice any suspicious activity, contact us immediately at [email protected].

123bd retains your information only for as long as necessary. In general:

• Information for active accounts is retained for as long as the account remains open.
• Even after an account is closed, certain information may be retained for a period determined by applicable law for purposes of legal obligations, dispute resolution, or fraud prevention.
• Financial transaction records are retained for a period required by legal obligations.
• Once the designated retention period ends, information is securely deleted or anonymised.

You have certain important rights regarding your own information:

7.1 Right to Access

You can find out at any time what information we hold about you. To make this request, email [email protected].

7.2 Right to Correction

If any of your information is incorrect, you can request a correction. We will make the correction after appropriate verification.

7.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.

7.4 Data Portability

Where applicable, you can request a copy of your information in a structured and readable format.

123bd provides services only to those aged 21 or older. We do not knowingly collect information from minors. Age verification measures are in place during the registration process.

If we become aware that a minor has created an account, the relevant information will be deleted immediately and the account will be closed. Parents or guardians with any concerns can contact us at [email protected].

The 123bd website may occasionally reference third-party websites. We are not responsible for the privacy practices of these external sites. If you visit these sites, their own privacy policies will apply. We recommend reading the privacy policy of any new site before using it.

We may update this privacy policy from time to time. If there are any significant changes, we will:

• Publish the updated policy on our website and change the "Last Updated" date.
• Notify users by email if we consider it necessary.
• Display a direct notice on the site for important changes.

Continuing to use 123bd after an update means you are considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.

For the purposes of operating 123bd's technology infrastructure, your information may be stored or processed on servers outside Bangladesh. In such cases:

• Your information will always be protected in accordance with the terms of this policy.
• Adequate data protection measures will be ensured in the countries to which data may be transferred.
• Third-party service providers are contractually bound to comply with applicable data protection standards.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available on the site 24 hours a day, 7 days a week
• Language: Support is available in both Bengali and English

We will take every complaint seriously and do our best to resolve it within a reasonable time. 123bd always believes in fair and transparent business conduct.